Returns & Exchanges

 

Our "Look Feminine, Feel Confident & Attractive" Guarantee

We want you to adore every piece you purchase from us. That's why we offer a hassle-free return policy to ensure your complete satisfaction.

Try It, Love It, or Return It:

  • Risk-Free Shopping: You have 30 days from receipt of your order to decide if your new items make you look and feel as feminine and classy as you deserve. If for any reason you're not head over heels in love with your purchase, you can easily send it back to us.
  • Effortless Returns: We've got you covered! We'll provide you with a prepaid return label. Simply pack the items securely, attach the label, and drop it off at your nearest UPS or post office.
  • Quick Refunds: Once we receive your returned items, we'll process your refund promptly, so you're not left waiting.

A Few Things to Keep in Mind:

  • Sale Items: Please note that all sale items are final sale and cannot be returned for a refund.

  • We offer one free return and exchange service for each order. We will pay the return fee and re-shipping fee for you. Limited to one time per order. 

  • Items sent back to us without first requesting a return will not be accepted.

  • We ask that items are mailed back within 7 days of return requests

Once your product is received and inspected, we will notify you of the approval and refund you the cost of the original payment method. This may take up to 1-3 business days to process your return, and 5-7 business to appear on your bank statement. You will be notified each step of the way. Please note it may take time for your bank or credit card company to process and post the refund.   

To start a return click here!

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unaltered with tags and in its original packaging. Return must be received by the boutique within the 30-day window. You’ll also need the receipt or proof of purchase.

And if you have any questions with regards to returns, please do not hesitate to contact us at returns@tianabayboutiques.com

Note, we have the right to reject your return if it does not meet our policy standard. 

Sale items are non-refundable. All lingerie and bodysuits are not refundable. Poshmark orders are non-refundable and non-exchangeable

Unfortunately, we will not accept items past 30 days.

Tiana Bay is not liable for any packages that may become lost or stolen in transit.  Please keep your proof of postage and/or return tracking number when shipping back your returns. It is the customer's responsibility for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.

We offer one free return and exchange service for each order. We will pay the return fee and re-shipping fee for you. Limited to one time per order. Subsequent shipping costs are non-refundable and will be deducted from your refund for mailed returns unless if you opt for store credit. 

Need an exchange?

Please email us at returns@tianabayboutiques.com.

As with returns, we ask that exchanges be unworn, unscented with original tags attached.

Once the item is received and inspected, we can send you an appropriate size if available. If the size is unavailable, we will refund your payment to the original method.

We do recommend purchasing the item you do want while we process the exchange to ensure you receive your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We set out to create a different kind of brand. One that celebrates the God-given femininity we were taught to hide.

Growing up, we felt ashamed of our God-given femininity. As black women, we felt undesirable and almost like if we were less woman, and more valuable the more masculine we came off.

It wasn't until my walk with the Lord, did I understand my purpose. And that my femininity isn't something to be ashamed of but rather to embrace.

And so, Tiana Bay was born to redefine the narrative—one classy outfit at a time.

We design our styles to celebrate our God-given femininity. We focus on natural fabrics, timeless styles and feminine silhouettes so that you can feel pretty, good and seen.

Every piece is designed with intention—to help you embrace who God created you to be, without apology.

Dresses made slowly and intentionally

so that you look and feel beautiful, classy but more importantly honor Jesus through fashion

Fast fashion has taught us to always want more, reinforcing the idea that nothing is meant to last and that transformation can cost less than the price of a coffee.

But underneath, the message is subtle and familiar: Use it. Replace it. Move on. And somewhere along the way, many women learned to treat themselves the same. That new is always better.

That’s why we chose to slow down

So we make our styles slowly and intentionally. When you order one of our dresses, your dress goes into production.

Our team is invested in making a dress for you, because we’re not here to sell a lot of cheap dresses quickly.

We’re here to make a small number of dresses well so that you look and feel beautiful, classy while honoring Jesus