We offer a 30 days return policy, which means you have 30 days upon receiving your item to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at firstname.lastname@example.org with your order information. We will send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
We ask that items are mailed back within 7 days of return requests.
Once your product is received and inspected, we will notify you of the approval and refund you the cost of the original payment method. This may take up to 1-3 business days to process your return, and 5-7 business to appear on your bank statement. Please note it may take time for your bank or credit card company to process and post the refund.
And if you have any questions with regards to returns, please do not hesitate to contact us at email@example.com
Note, we have the right to reject your return if it does not meet our policy standard.
No returns for sale items. All lingerie and bodysuits are not refundable. Poshmark orders are non-refundable and non-exchangeable
Unfortunately, we will not accept items past 30 days.
Tiana Bay is not liable for any packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. It is the customer's responsibility for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
Shipping costs are non-refundable and will be deducted from your refund for mailed returns. Returns made on Free Shipping orders, shipping will be deducted from refund.
Need an exchange?
Please email us at firstname.lastname@example.org.
As with returns, we ask that exchanges be unworn, unscented with original tags attached.
Once the item is received and inspected, we can send you an appropriate size if available. If the size is unavailable, we will refund your payment to the original method.
We do recommend purchasing the item you do want while we process the exchange to ensure you receive your item.
You are responsible for all shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.