Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at with your order information. We will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Please allow up to 1-3 business days to process your return. Once your product is received and inspected, we will notify you of the approval and automatically refunded on your original payment method. Please note it may take time for your bank or credit card company to process and post the refund.

You can always contact us for any return question at

We have the right to reject your return if it does not meet our policy standard. 

No returns for final sale items. All lingerie and bodysuits are not refundable. Poshmark orders are non-refundable and non-exchangeable

Unfortunately, we will not accept clothing past 30 days.

Tiana Bay is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Need an exchange?

Please contact us at 1-866-901-5347 or email us at

As with returns, we ask that exchanges be unworn, unscented with original tags attached.

Once the item is received and inspected, we can send you an appropriate size if available. If the size is unavailable, we will refund your payment to the original method.

We do recommend purchasing the item you do want while we process the exchange to ensure you receive your item.

We will cover the first return or exchange. However, should you require subsequent shipping costs, you will be required to pay for additional returns. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.