We offer a 30 days return policy, which means you have 30 days upon receiving your item to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at email@example.com with your order information. We will send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
We ask that items are mailed back within 7 days of return requests.
Once your product is received and inspected, we will notify you of the approval and refunded you the cost to the original payment method. This may take up to 1-3 business days to process your return, and 5-7 business to appear on your bank statement.Please note it may take time for your bank or credit card company to process and post the refund.
And if you have any questions with regards to returns, please do not hesitate to contact us at firstname.lastname@example.org or call us at 1-866-901-5347.
Note, we have the right to reject your return if it does not meet our policy standard.
No returns for final sale items. All lingerie and bodysuits are not refundable. Poshmark orders are non-refundable and non-exchangeable
Unfortunately, we will not accept items past 30 days.
Tiana Bay is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Need an exchange?
Please contact us at 1-866-901-5347 or email us at email@example.com.
As with returns, we ask that exchanges be unworn, unscented with original tags attached.
Once the item is received and inspected, we can send you an appropriate size if available. If the size is unavailable, we will refund your payment to the original method.
We do recommend purchasing the item you do want while we process the exchange to ensure you receive your item.
We will cover the first return or exchange. However, should you require subsequent returns or exchanges, you will be required to pay for additional returns. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.