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Shipping Policy

Shipping Policy

Order Confirmation:

After placing your order, you will receive an email with your order details. Once your order ships, you will receive a shipping confirmation email with tracking number. You will also be notified vial email upon delivery of your order. Note, there may be some instances when we may need additional time to process your order. If that is the case, you will be notified promptly.

Seamless Order Processing and Delivery Schedule:

We process your orders swiftly, usually within 24-48 hours (excluding weekends and holidays). To help you plan your purchase, please note the following schedule

  • Order Cutoff Time: 12:00 PM Eastern Standard Time
  • Order Handling Time: 0 - 1 Business Days (Monday - Friday)
  • Transit Time: 2-5 Business Days (Monday - Saturday)

We also offer Express Shipping and Priority Orders

  • Express Shipping: For those urgent needs, opt for UPS Next Day Air® and we'll process and ship your order on same day.
  • Priority orders placed Monday through Friday before 2:00 p.m. EST (excluding holidays) are shipped on the same day. Priority orders placed after 2:00 p.m. EST are shipped on the next business day. Orders placed on weekends will be shipped on Monday. 

We are not responsible for any delays caused by the USPS or UPS

If you would like to request a SIGNATURE REQUIREMENT. Please include it in the notes of your order and so you can ensure your package gets delivered safely.

If an item is found to be no longer in stock from your order date, we will issue a refund for that item and inform you promptly. Depending on your bank, please allow a standard 7-10 business days to see the refund post to your account.

Shipping Carriers:

We partner with USPS and UPS to ensure timely and safe delivery. All domestic orders from Tiana Bay comes with Free Shipping.

Shipping Location:

We offer free shipping within the United States, excluding Alaska, Guam, Puerto Rico, the Virgin Islands, P.O Boxes, APOs, FPOs, and DPOs due to carrier restrictions.

We also do not ship internationally. 

Lost Packages

If your package is marked as delivered ut you haven't received it, please:

1. Verify the shipping address

2. Check all possible delivery locations at your residence

3. Ask neighbors or family members if they have your package.

4. Contact the shipping courier with your tracking number to initiate a claim.

If your package is officially lost, contact us immediately. Depending on inventory, we can either reship or refund your order.

We are not responsible for any orders lost in transit due to inaccurate or incomplete address

Your Dedicated Customer Support

Our Dedicated Customer Service Team is here to help you every step of the way.

Whether you have questions about shipping, need assistance with tracking a package or have questions about your order, we're just an email away.

  • Email: info@tianabayboutiques.com
  • Operating Hours: Monday - Sunday | 10:00 - 6:00 (EST)

At Tiana Bay, we're committed to providing you with exceptional feminine clothes and great customer service.

Your satisfaction is our top priority, and we're here to ensure your good shopping experience with us.

So, shop with confidence knowing that we've got you covered every step of the way.

We Set Out To Create A Different Kind of Brand

A Feminine Clothing Brand

Growing up, we felt ashamed of our God-given femininity. As black women, we felt undesirable and almost like if we were less woman, and more valuable the more masculine we came off

It wasn’t until my walk with the Lord, did I understand my purpose. And that my femininity isn’t something to be ashamed of but rather to embrace

And so, Tiana Bay was born to redefine the narrative.

One Classy Outfit at a Time

Breaking Stereotypes

So we design our styles to celebrate our God-given femininity. We focus on natural fabrics, timeless styles and feminine silhouettes so that you can feel pretty, good and seen.

Slow & Intentional Fashion

Fast fashion has taught us to always want more. And while there’s nothing wrong with treating ourselves, we believe that fashion should be enjoyed.

So we make our styles slowly and intentionally. We test our samples, pushing it through rigorous testing. Similar to the trials we face, each designed to strengthen you and help you be the feminine women God called you to be

Woman wearing a pink wool dress with black trim, standing on a wooden floor.

God made you fearfully and wonderfully on purpose for a purpose

Because You Matter

Because the truth is, you aren't an accident or an after thought.

But you were intentionally created for this moment. That God made you fearfully and wonderfully on purpose for a purpose. And our goal is to encourage you to show up boldly in the calling that God has for your life. You were made for such a time as this and we want to empower you to show up, and not let life pass you by.

I Will Praise You Because I Am Fearfully and Wonderfully Made - Psalm 139:14