What is Tiana Bay?
We're an online boutique shop that brings romantic and whimsical women clothing, inspired by current trends. Our feminine pieces are good quality, driven to bring out the carefree spirit in you!
How long will it take to receive my products?
We aim to ship all our products Priority which is 2-3 days shipping. So, expect processing an order to take 24-48 hours and we will ship it soon afterwards. We do utilize tracking services so once your item ships, you will be notified.
Will I know if my item is shipped?
Yes, you will be notified. Orders are processed within 24-48 hours after purchase is completed. You will receive a tracking number to track your order
So, I received my items and it does not fit or look as I anticipated. I want a refund. How do I go about processing that?
Not a problem. From the anticipated date of shipment, we give you 7 days to return an item. Each order has a Return Order Sheet that is attached. Should you find that the order is not what you expect, please complete the sheet and email it to firstname.lastname@example.org. Customers are responsible for the return postage.
Once the item has been obtained, it will be inspected prior to issuing a refund. As mentioned on the main page, clothing must be unworn with original tags attached. Items must not have any stains, odors or makeup on it.
What about exchanges?
Again, I know how frustrating that can be to receive something and realized that it is not the right size. Simply complete the Return/Exchange Order form and return the package to us within the 7 days. Once we receive and inspect, we will then process the exchange.
My item arrived damaged! What should I do?
Yikes, send us a picture of the item via email@example.com and we will take care of that for you.
What if I want to exchange it for a different size and my size is unavailable?
Once again, we do apologize and will issue you a refund.
Where's my package?
If you have not received your package, please give us a call, send us a text or email us so we can address the matter quickly.
Why should I join the mailing list?
By joining our mailing list, you will have access to exclusive sales, discounts and much more.