Frequently Asked Questions

We have a size chart available on our website that provides measurements for each size. We also provide fit information in the product description to help you determine the best size for you.

We accept all major credit cards, PayPal, Google & Apple Pay, along with Shop Pay and Afterpay

Yes! We offer Fast & Free Shipping on Every Order!

At Tiana Bay, our goal is to keep you posted and making sure your items are delivered quickly and without those annoying shipping costs. Here's how we make it happen:

Seamless Order Processing:

  • Quick Turnaround: We process your orders swiftly, usually within 24-48 hours (excluding weekends and holidays). If you place your order before 2PM EST, we'll ship out your order same day!  Note, there may be some instances when we may need additional time to process your order. If that is the case, you will be notified promptly. 
  • Stay Informed: After placing your order, you'll receive a tracking number and send updates so you can track its progress.

We Ship Daily from Boston!

Flexible Shipping Options:

  • Standard Shipping: All orders benefit from complimentary shipping, typically arriving in 1-3 business days via USPS or UPS.
  • Express Shipping: For those urgent needs, opt for UPS Next Day Air® and we'll process and ship your order on same day.
  • Priority orders placed Monday through Friday before 2:00 p.m. EST (excluding holidays) are shipped on the same day. Priority orders placed after 2:00 p.m. EST are shipped on the next business day. Orders placed on weekends will be shipped on Monday. 

Exclusive Perk for Email Subscribers and Orders over $199

When your purchase exceeds $199, you automatically qualify for Free Express Shipping. Expect your items swiftly, within 1-2 business days, through USPS or UPS.

If you are an email subscriber, your order will be processed priority.

If you have any questions about our shipping policy, please don't hesitate to contact us by email or chat

We are not responsible for any orders lost in transit nor are we responsible for any damages that may be caused while in transit via USPS. If your package is lost, please contact your nearest USPS post office to provide them with the tracking number provided to you once your item has shipped.

While we will do our best to accommodate, we cannot guarantee we will be able to replace your package because it was lost, it is a risk we all take when ordering online. It is rare but be aware this can happen.

If you would like to request a SIGNATURE REQUIREMENT. Please include it in the notes of your order and so you can ensure your package gets delivered safely.

If an item is found to be no longer in stock from your order date, we will issue a refund for that item at the time of shipment and inform you in a timely matter. Please allow a standard 7-10 business days to see the refund post to your bank account.

In an effort to expedite shipping, your shipment may be divided. You will not be charged additional shipping on those orders but you will receive a separate tracking number and notification once your item has shipped. 

We are not responsible for any delays caused by the UPS or USPS.

Currently, we do not.

We offer free standard shipping which takes 5-7 business days for delivery. We also offer expedited shipping which takes 2-3 business days for delivery.

Yes, we provide tracking information once your order has shipped. You will receive an email with tracking details.

Our "Look Feminine, Feel Confident & Attractive" Guarantee

We want you to adore every piece you purchase from us. That's why we offer a hassle-free return policy to ensure your complete satisfaction.

Try It, Love It, or Return It:

  • Risk-Free Shopping: You have 20 days from receipt of your order to decide if your new items make you look and feel as feminine and classy as you deserve. If for any reason you're not head over heels in love with your purchase, you can easily send it back to us.
  • Effortless Returns: We've got you covered! We'll provide you with a prepaid return label. Simply pack the items securely, attach the label, and drop it off at your nearest UPS or post office.
  • Quick Refunds: Once we receive your returned items, we'll process your refund promptly, so you're not left waiting.

A Few Things to Keep in Mind:

  • Sale Items: Please note that all sale items are final sale and cannot be returned for a refund.

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us.

To learn more about our return policy, click here 

Similarly to our return policy, you have up to 20 days of receiving of the item to request an exchange. Exchanges and returns can be made via website or emailing us at We strongly recommend purchasing your desired size to ensure you have it.

We take customer privacy very seriously. Our privacy policy outlines the types of information we collect and how we use it. We do not share customer information with third parties.

You can contact customer service through our website's contact form or by emailing us directly at We strive to respond to all inquiries within 24 hours.

Yes, we offer gift cards in various
denominations. They can be purchased on our website by clicking here.